Frequently asked questions
General
How often should I have sessions?
Everyone’s journey is different.
If you’re unsure about the number of sessions you need, you can book the first session and get a recommendation on the number and cadence of sessions that will be best for you.
How long are the therapy sessions?
Each session typically lasts an hour, but we can tailor the time based on your needs and availability.
Can I choose between virtual and in-person sessions?
Absolutely. You can opt for in-person, virtual, or phone sessions depending on what feels most comfortable and convenient for you.
How much is therapy?
Please refer to our Plans page here
Therapy
Are the sessions confidential?
Yes, all sessions are 100% confidential.
We follow strict privacy guidelines, and nothing you share will be disclosed without your consent, except in cases of immediate danger to yourself or others.
Can I request a specific therapist?
Yes, if you feel more comfortable with a specific therapist, you can request for them through our support line, +254718292043.
We'll do our best to accommodate your preference.
What types of issues can I talk to a therapist about?
You can talk to us about anything—stress, anxiety, depression, relationship issues, academic pressure, self-esteem, or just feeling stuck. No problem is too big or too small.
How do I book a session?
You can easily book a session through our booking page here, on our app Rafi, or by visiting our office.
We offer flexible scheduling to accommodate your classes and commitments.
Who can access the mental health services?
Our services are available to everyone.
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